Coming soon Participant & Family Portal

An NDIS participant portal everyone can actually use

Plan details, upcoming shifts, invoice approval, service agreements, goal progress and feedback — designed to WCAG 2.2 AA with Easy Read support.

Choice and control, accessibly

A participant portal only works if participants can use it. Aiderra Care's portal is built to WCAG 2.2 AA with Easy Read support, so participants, families and nominees get a genuinely usable view of their plan, their shifts and their funding.

Participants can see upcoming supports, approve invoices where they're plan-managed, read their service agreements, follow goal progress and leave feedback — all in one accessible place.

What it does

A portal for participants, families and nominees

Plan & shifts

Plan details and upcoming supports at a glance.

Invoice approval

Plan-managed participants approve invoices in a tap.

Goal progress

Follow progress towards the goals that matter.

Feedback

A clear channel to raise feedback and concerns.

In practice

What it changes day to day

  • Genuine choice and control for participants
  • Fewer status phone calls to your office
  • Faster invoice approval where plan-managed
  • Transparency families can trust
app.aiderra.com.au — Participant portal
Participant portal
Why Aiderra Care

Accessibility as the floor, not a nice-to-have

Most portals score 'partial' on accessibility. Ours treats WCAG 2.2 AA and Easy Read as the starting point.

WCAG 2.2 AA and Easy Read by design.

Nominees, guardians and advocates supported.

Same live data as your team — no separate export.

FAQ

NDIS participant portal FAQs

Is the portal accessible?
Yes — built to WCAG 2.2 AA with Easy Read support for participants who need it.
Can participants approve invoices?
Plan-managed participants can review and approve invoices in the portal.
Can family members or nominees access it?
Yes — nominees, guardians and advocates can be given appropriate access.
Available now?
Launching soon. Register your interest to be notified.
Limited foundation places

Be first in line.

Give participants and families a portal built for everyone. Register your interest below.

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